Terms of Use

1. Who we are

Nestmate is run by Aaron Homes, a sole trader, trading as Nestmate. In these terms, “we”, “us” and “our” mean Aaron Homes.

Email: [email protected], or [email protected] for questions about your information.

2. What Nestmate is

Nestmate is an iPhone app for people looking for a home in the UK, on their own or with a partner. You can save properties, including listings you share from property websites. You can score areas on 13 measures, such as schools, safety and broadband, and see commute times and costs to the places you travel to. You can also work out what you can afford to buy or rent.

Nestmate is for your own personal use while you look for a home. It isn’t for business use, such as by estate agents or letting agents.

Some of the data Nestmate uses covers only part of the UK. For example, recent sale prices cover England and Wales, and flood risk covers England.

3. Who can use Nestmate

You must be 18 or over to use Nestmate. You need an iPhone running iOS 17 or later.

4. Your account

You can use Nestmate without an account. Your household is then kept only on your iPhone. If you lose your iPhone or delete the app, your household is gone, and we can’t get it back.

To invite a partner, join one, back up your household or sign back in, you need a Nestmate account. You create one by signing in with Apple, which is the only way to sign in. Anyone who can use your Apple ID on your iPhone can use your Nestmate account, so keep your Apple ID secure.

Once you’ve turned on backup, it stays on. Deleting your account removes the backup.

5. Sharing a household

A household has at most 2 people: the owner, who set it up, and a partner, who joined with the owner’s invite code. An invite code stops working after 7 days.

Both of you can see and change everything in the household. That includes properties, areas, notes, photos, viewing notes, and the income and savings figures each of you enters. If you enter details about your partner, such as their income, please check they’re happy for you to.

Joining when you’ve already started

If you join a household with a search of your own, Nestmate asks what to do with it:

• Bring my data adds your properties and areas to the household you join. Where you’ve both saved a value, the owner’s is kept, and you can choose which one to use.
• Start fresh removes your own search from your iPhone, and from your backup if you have one.

Anything you bring becomes part of the shared household.

When someone leaves

The owner can remove the partner, from Account, then Your Nest. A partner leaves by deleting their account. When a partner leaves or is removed, we delete their money figures, workplaces, viewing notes, reactions and commute details. Everything else they added stays with the household for the owner, including properties, areas, notes, photos, requirements and actions. The household’s change log keeps their entries, shown as “Former partner”.

If the owner deletes their account while a partner is in the household, the partner becomes the owner and keeps the household. The owner’s personal details are deleted in the same way. If you’re on your own and delete your account, we delete the whole household.

If Scout came from the person who left, it ends for the other person too (section 6).

6. Scout

What it is

Scout is a one-time purchase, not a subscription. It adds:

• areas like yours, but cheaper;
• the best areas for your money;
• what homes on a street have sold for, for properties for sale in England and Wales;
• comparing two properties side by side;
• saving more than one budget, and comparing buying with renting;
• why an area scored as it did, and extra presets for your priorities;
• exporting your properties, areas, requirements and actions.

Every area scored on 13 measures, and commute times and costs for both of you, are free.

Paying, and refunds

You buy Scout from the App Store at the price it shows you before you pay. Apple takes the payment under its own terms, and we never see your card details. Refunds are handled by Apple: you can ask for one at reportaproblem.apple.com. If Apple refunds Scout, it switches off for you and your partner.

One purchase for both of you

While you share a household, Scout bought by either of you works for both. If you bought Scout before inviting your partner, it reaches them when they join. If you bought it before joining someone else’s household, tap Restore purchases in Account so it reaches them too. If the person whose purchase it was leaves the household, Scout ends for the other person.

Scout isn’t shared through Apple’s Family Sharing.

Your purchase stays with your Apple ID

On a new iPhone, or after reinstalling Nestmate, tap Restore purchases in Account, signed in with the Apple ID you bought it with. Scout stays with that Apple ID even if you delete your Nestmate account.

Offer codes

If we give you a code, redeem it in Account, then Redeem a code. It unlocks Scout as a purchase would.

Move

Move, for after your offer’s accepted, is planned. We’ll say before it launches whether Scout includes it.

If something’s wrong with Scout

Scout must be as described and work as it should. If it doesn’t, email us and we’ll put it right. If we can’t, you may be entitled to a refund, which Apple handles.

If a Scout feature changes

We’ll keep improving Scout. If we ever remove one of Scout’s features in a way that leaves it worth much less to you, email us.

7. Estimates, not advice

Nestmate gathers public data and does the sums, so you can compare places quickly. Its figures are estimates. They can be out of date or wrong, so please check anything important before you make a decision.

Area scores

Each area is scored on 13 measures. 7 come from public data that comes with the app, collected on the date shown in Account, then Legal, then Data Sources. The other 6, such as gyms and restaurants, come from searching Apple Maps around the area. A score describes the area around its centre, not a particular street or home. Where data isn’t available, for example where a police force hasn’t published crime figures, the score shows no data, and the area may rank lower than it should.

Commute times and costs

These are for a typical weekday journey, worked out from timetables, map data and journey planners, including TfL’s and Google’s. Real journeys vary with delays, engineering works and traffic. Train fares come from fare data that comes with the app, dated in Settings. When a fare can’t be found, Nestmate estimates it from the distance and labels it as estimated. Driving costs use your pence per mile, 35p unless you change it, and station parking at £8 a day unless you change it. Fares and charges change, so check with the operator before you rely on them.

Money figures

Nestmate works out stamp duty using the rates for England and Northern Ireland from 1 April 2025, including first-time buyer relief. Homes in Scotland and Wales have their own taxes, which Nestmate doesn’t work out, so its figure for a home there will be wrong. Take-home pay uses the 2025/26 income tax and National Insurance rates for England, Wales and Northern Ireland. Scottish income tax is different. Mortgage amounts, rates and repayments are rough guides based on typical figures, not offers from a lender.

Areas like yours

Matches are compared on the 8 measures that come with the app, with typical prices from recent HM Land Registry sales, or ONS rents if you’re renting, and one estimated journey. Treat them as ideas to look into.

Street sale prices

These come from HM Land Registry and cover England and Wales. Sales are matched by street name and town, so the list can include a different street with the same name. The most recent sales may not be registered yet.

Imported listings

Nestmate reads what a listing page shows, and can miss or misread a detail. The listing and its agent are the source, so check with them.

Nothing in Nestmate is advice

That includes financial, mortgage, tax, legal and survey advice, and we aren’t authorised by the Financial Conduct Authority to give it. Before you commit to a home or a mortgage, speak to a qualified mortgage adviser and a solicitor or licensed conveyancer, and get a survey.

8. Listings you import

When you share a listing to Nestmate, your iPhone fetches that page, as your browser would. Nestmate saves its details, up to 10 photos and up to 5 floor plans to your household. It only does this when you share a link.

The listing’s details, photos and floor plans belong to the website, the agent or whoever made them. What you import is for you and your partner to use while you look for a home. Please don’t publish or sell it.

Property websites have their own terms, which apply when you use them. Nestmate isn’t connected with or endorsed by Rightmove, Zoopla, OnTheMarket or any other property website or agent. If a website blocks an import, Nestmate saves the link, and you can add the details yourself.

9. Data from other organisations

Nestmate uses data published by other organisations. Each one, with its licence, is listed in Account, then Legal, then Data Sources. Most comes from public bodies under the Open Government Licence v3.0, such as HM Land Registry, Ordnance Survey, the Office for National Statistics and Network Rail. Nestmate also uses OpenStreetMap data under the Open Database Licence, TfL Open Data and Apple Maps. None of these organisations endorses Nestmate.

Google Maps. Nestmate includes Google Maps features and content, which it uses to work out some commute times. Your use of them is subject to the then-current Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

10. Using Nestmate fairly

Please don’t:

• use Nestmate to break the law, or to harass or harm anyone;
• try to get into a household that isn’t yours, or into our servers;
• get round Scout without paying for it;
• copy or republish Nestmate’s scores or data in bulk, or use automated tools to collect them;
• reverse engineer Nestmate, except where the law allows it;
• post your invite code publicly, since anyone with it could join your household.

11. Our content and yours

Nestmate, including its design, code, scores and text, belongs to us or to the people we license it from. We give you a personal licence to use Nestmate on Apple devices you own or control, under these terms and Apple’s licence (section 16).

What you add to Nestmate stays yours, such as your notes, your photos and your figures. You let us store it, copy it to your partner’s iPhone and keep it in Firebase, our cloud provider, so Nestmate can work. The privacy policy explains how. That permission ends when the content is deleted, except for what stays with a shared household when you leave (section 5).

If you send us ideas or feedback, we can use them without paying you.

12. Keeping Nestmate running

We work to keep Nestmate running well, but we can’t promise it’ll always be available or free of mistakes. Some features rely on services we don’t run, such as Apple Maps, TfL and Firebase, and stop working while those services do.

We update Nestmate, and we may change or remove features. Some settings can change without an app update.

If we decide to close Nestmate, we’ll give you at least 30 days’ notice on our website and, where we can, in the app, so you can save what you need.

13. Our responsibility to you

If we break these terms or don’t use reasonable care and skill, we’re responsible for loss or damage you suffer that’s a foreseeable result. Loss is foreseeable if it was obvious it would happen, or if we both knew it might happen when you started using Nestmate.

We don’t exclude or limit our responsibility where it would be unlawful to. That includes death or personal injury caused by our negligence, fraud, and your rights under the Consumer Rights Act 2015.

If Nestmate damages your device or other digital content because we didn’t use reasonable care and skill, we’ll repair the damage or pay you compensation.

Nestmate is for personal use, so we aren’t responsible to you for any business losses, such as lost profit.

Nestmate’s figures are estimates (section 7). We aren’t responsible for a decision you make by relying on them without the checks section 7 describes, unless the loss was caused by our failing to use reasonable care and skill.

We aren’t responsible for websites and services we don’t run, such as property websites.

14. Ending this agreement

You can stop using Nestmate at any time. To delete your account and the information we hold, go to Account, then Profile, then Delete Account. Deleting the app alone doesn’t delete your account.

We may suspend or close your account if you seriously or repeatedly break these terms, or if the law requires us to. Where we reasonably can, we’ll warn you first and tell you why.

Sections 11, 13 and 17 still apply after this agreement ends.

15. Changes to these terms

We may change these terms when Nestmate or the law changes. When we do, we’ll update this page and the date at the top. If you don’t agree with a change, you can stop using Nestmate and delete your account.

16. Apple

These terms are between you and us. Apple isn’t a party to them and isn’t responsible for Nestmate or its support. Apple’s Standard Licensed Application End User License Agreement also applies to your use of the app. Where these terms give you more protection, they apply.

17. Law and disputes

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts, and the consumer law where you live still protects you.

If something’s gone wrong, please email us first and we’ll try to put it right.

18. Contact us

Email: [email protected], or [email protected] for questions about your information.